Refund policy

Last updated: March 2026

At TRUCKIFY LTD, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we offer a simple and transparent return process to ensure a smooth experience.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be returned in the same condition in which it was received
The product must be unused and in its original condition
It must include the original packaging and all accessories
A proof of purchase (such as an order confirmation or receipt) must be provided

Once your return request is approved, we will send you instructions explaining how and where to send the item.

Return Shipping

TRUCKIFY LTD covers the full cost of return shipping. Customers are not required to pay any return shipping fees when returning an eligible item.

Non-Returnable Conditions

Returns may not be accepted if:

The product shows clear signs of use
The item is damaged after delivery due to misuse
Original packaging or accessories are missing

All returned items are inspected upon arrival to ensure they meet our return requirements.

Refunds

After we receive and inspect the returned product, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5 to 10 business days for the refund to appear in your account, depending on your payment provider or bank.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue quickly with either:

A replacement, or
A full refund

Exchanges

If you would like to exchange a product, the fastest way is to return the item following the return process and place a new order for the desired product.

Order Cancellation

Orders can be canceled before they are processed or shipped. If the order has already been shipped, it must go through the standard return process once delivered.

Shipping Information

TRUCKIFY LTD currently ships only within the United Kingdom. All orders include free shipping.

Orders are handled within 1 to 3 business days, processed within 2 to 4 business days, and the estimated delivery time is 3 to 7 business days.