FAQs

Frequently Asked Questions (FAQs)

What products do you sell?

TRUCKIFY LTD offers a range of stylish and practical bags designed for everyday use and travel. Our collection includes handbags, luggage, backpacks, and other bags selected for their functionality and design.

Where do you ship?

We currently ship only within the United Kingdom. At this time, we do not offer international shipping.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom. There are no additional shipping fees at checkout.

How long does delivery take?

Orders are typically:

Handled within 1 to 3 business days
Processed within 2 to 4 business days

Estimated delivery time is 3 to 7 business days, depending on your location and the shipping carrier.

How can I track my order?

Once your order has been shipped, you may receive a confirmation email with shipping details or tracking information when available.

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your order.

Items must be unused and returned in their original condition and packaging.

Who pays for return shipping?

TRUCKIFY LTD covers all return shipping costs. You will not be charged any fees for returning eligible items.

When will I receive my refund?

Once your return is received and inspected, your refund will be issued to the original payment method.

Please allow 5 to 10 business days for the refund to appear in your account, depending on your payment provider.

Can I cancel my order?

Orders can be canceled before they are processed or shipped. If the order has already been shipped, you can follow the standard return process after delivery.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue quickly with a replacement or refund.